Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the online training and e-learning courses (“Services”) provided by Impact (“we,” “us,” or “our”) through www.impact-assessments.co.uk (“Website”). By accessing our Website and using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

Definitions

In these Terms:

  • “Content” means all materials, information, software, data, documents, text, videos, audio, or other content provided through our Services.

  • “Learner” means an individual who registers for and uses our Services.

  • “User” means any person who accesses our Website, whether as a Learner or otherwise.

Registration and Account Security

To access certain features of our Services, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain and promptly update your account information.

  • Keep your password secure and confidential.

  • Accept responsibility for all activities that occur under your account.

  • Notify us immediately of any unauthorised use of your account.

We reserve the right to disable any user account if we believe you have violated these Terms.

Digital Learning Services

Course Access and Licenses

Upon purchase of a course, we grant you a non-exclusive, non-transferable license to access and use the course materials for your personal educational purposes only. This license is subject to these Terms and any additional terms specified at the time of purchase.

Course Availability

We will make reasonable efforts to provide continuous access to our courses. However, access may be temporarily suspended for maintenance or upgrades, or due to circumstances beyond our control.

Course Updates

We may update course content from time to time to reflect changes in relevant laws, regulations, or best practices. We will notify you of substantial changes to course content.

Course Completion and Certification

Upon successful completion of a course, you may receive a certificate of completion. Certificates are issued at our discretion and may require you to meet certain criteria, such as passing assessments.

Payments and Refunds

Pricing

All prices for our Services are displayed on our Website and are inclusive of VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

Payment

Payment for our services is required in advance. We process payments securely through Stripe, a trusted payment platform that encrypts and protects your card details. No card payment information is stored by us.

Refunds

For individual course purchases, you have the right to cancel and receive a full refund within 14 days of purchase, provided you have not accessed more than 25% of the course content. For subscription services, you may cancel at any time, but refunds will only be issued in accordance with our Refund Policy.

Intellectual Property Rights

Our Intellectual Property

All intellectual property rights in our Website and Services, including course materials, content, software, and design, are owned by us or our licensors. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.

Your Content

If you submit any content to our Website (such as comments), you retain ownership of your intellectual property rights. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any existing or future media.

Acceptable Use

You agree not to:

  • Use our Services in any way that violates any applicable law or regulation.

  • Use our Services for any purpose that is unlawful or prohibited by these Terms.

  • Attempt to gain unauthorised access to any part of our Services or systems.

  • Interfere with or disrupt the integrity or performance of our Services.

  • Copy, reproduce, distribute, or sell any part of our Services without our permission.

  • Use our Services to transmit any harmful code or malware.

  • Impersonate any person or entity or misrepresent your affiliation with a person or entity.

User-Generated Content

If our Services allow you to post content, you are responsible for what you post. We do not endorse any user-generated content and have the right (but not the obligation) to monitor, edit, or remove any content.

Disclaimers

Our Services are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free.

While we make reasonable efforts to ensure the accuracy of our course content, we do not warrant that the information provided is accurate, complete, or up-to-date. Our courses are for educational purposes only and should not be considered professional advice.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our Services.

  • Any unauthorised access to or use of our servers and/or any personal information stored therein.

  • Any interruption or cessation of transmission to or from our Services.

  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services.

Indemnification

You agree to indemnify, defend, and hold harmless Impact, its officers, directors, employees, agents, and licensors from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you.

Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will immediately cease.

Changes to Terms

We may revise these Terms at any time by updating this page. By continuing to use our Services after those revisions become effective, you agree to be bound by the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and us concerning our Services.

Contact Us

If you have any questions about these Terms, please contact us at support@impact-assessments.co.uk.

Last Updated: 21st April 2025